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Salesforce vs Zoho CRM

Awards

Starting Price

$25.00/month/user

$12.00/year/user

Best For

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Zoho CRM can be used by small, middle and large businesses. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Product Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.4 / 5
(14356)
Read All Reviews

4.2 / 5
(4081)
Read All Reviews

Ease of Use


3.9 / 5


  • "There was a bit of a learning curve as well as a lack of automation. You have to manually change case statues which can be annoying to click through the steps to do so."

  • "I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline."


4 / 5


  • "Super user friendly, easy to set up and navigate. Zoho Forms also allows for great form customization and automatically incorporates the data you select."

  • "Such an easy to use CRM, friendly user experience and easy for a team to adapt to this software. Great at customization - I can customize how I want to use it in order to get to my end goal."

Customer Support


4.1 / 5


  • "The customer support is fantastic. The capabilities of this software from a marketing and CRM standpoint are the absolute best in class."

  • "Customer service is quick and responsive. Strong ability to use all functions for strong recruitment practices."


4 / 5


  • "What I like the most about Zoho CRM is that it's part of the Zoho platform that I am already familiar with, the software is very easy to setup and their customer service is excellent."

  • "Good experience, I would recommend them to anyone looking for a good CRM for customer service."

Features & Functionality


4.3 / 5


  • "I dont work for a team that is big fan of new products but this one is quite famous so thought of using it. To my surprise its nice and easy to use ,it has a lot of features."

  • "I like how ease it is to learn and manipulate. Salesforce is built in a great way that allows out company to use the structure/backend to develop our own product on top of."


4.2 / 5


  • "Seems like a really nice CRM. There are lots of good options out there these days, but this is easily customizable and has a pretty simple interface."

  • "While this is an excellent suite our team ultimately liked other offerings better. However, our end users really liked the interface."

Value for Money


4 / 5


  • "It's integrated perfectly into other platforms that I use and has a multitude of tools available. It's been excellent for documenting revenue and milestones reached within my company."

  • "It offers a great tutorial along with a generous trial. This software prices that you can analyze if they are worth or not."


4.2 / 5


  • "I took me some time to become familiar with the software and to successfully create the surveys, but then it was good enough to have our needs met. The price is good for what it offers."

  • "I loved that we were able to customize this in so many ways. Certain features are only available at specific subscription levels, but the ability to customize was huge for our business."

Screenshots

View 5 screenshots 全民彩票网191409 thumb
View 5 screenshots 全民彩票网107840 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce vs Zoho CRM

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