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From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Product Details

Zendesk is the leading online help desk software built for better customer relationships. Solve tickets easily in a fully customizable help desk that scales with your business. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. See why over 200,000 teams use Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Contact Details

Zendesk

http://www.zendesk.com

Founded in 2007

Located in United States

Zendesk Pricing Overview

Zendesk pricing starts at $5.00 per month, per user.They do not have a free version.Zendesk offers a free trial.See additional pricing details below.

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Starting Price

Free Trial

Deployment

  • Installed - Mac
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • i全民彩票网Phone / iPad
  • Android

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Zendesk Features

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking/Analytics
Win / Loss Analysis
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
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Survey Management
Text to Speech
Voice Customization
Voice Mail
Assignment Management
Dashboard
Escalation Management
Issue Aud